Playcycle Terms of Service

Playcycle Terms of Service

Last Updated: 02/21/2026

Welcome to Playcycle. By subscribing to our service, you agree to the following terms and conditions. Please read them carefully.

1. The Service

Playcycle provides a subscription-based toy rental service. We deliver curated sets of toys to your home and exchange them at scheduled intervals ("Swaps"). All toys remain the sole property of Playcycle.

2. Subscription & Billing

  • Billing Cycle: Subscriptions are billed on a recurring monthly basis starting from your first order date.
  • Cancellations: You may cancel at any time via your Member Dashboard. To avoid being charged for the next cycle, cancellations must be made at least 5 days before your next billing date.
  • Refunds: We do not offer prorated refunds for mid-month cancellations.

3. Delivery & Swaps

  • Access: It is the subscriber's responsibility to ensure our courier has access to the delivery location (Condo security, concierge, or doorstep).
  • Missed Deliveries: If a swap fails due to the subscriber's unavailability or failure to leave the return bag out, a $15 re-delivery fee will apply.
  • Logistics: Delivery is currently limited to mainland Singapore. Restricted zones may incur a surcharge.

4. Hygiene & Safety

  • Our Responsibility: Every toy undergoes a 5-step sanitization process using hospital-grade UVC light and child-safe, non-toxic cleaners (e.g., Twinkle Baby Multi-Purpose Cleaner).
  • Subscriber Responsibility: Please return toys in a "reasonably clean" state. Remove any food debris or heavy soil before the swap. Do not use harsh chemicals (bleach/solvents) on the toys, as this may damage the materials and void safety standards.
  • Liability Waiver: While we maintain high safety standards, Playcycle is not liable for any injuries, allergic reactions, or accidents resulting from the use of rented toys. Adult supervision is required at all times.

5. Damage, Loss & The "Peace of Mind" Waiver

  • Normal Wear & Tear: Expected minor scuffs and scratches are free of charge.
  • Major Damage: If a toy is returned broken, snapped, or unsafe for the next child, the subscriber is liable for the replacement cost (MSRP), unless the Damage Waiver was purchased.
  • Missing Pieces: A grace period of one swap cycle is given to find missing parts. If a vital piece is permanently lost, a replacement fee of $2–$10 (depending on the toy) will be charged.
  • Damage Waiver: If purchased, this covers accidental breakage and permanent stains. It does not cover the loss of the entire toy or intentional misuse.

6. Intellectual Property

All website content, the "Playcycle" name, logos, and "Toy Passport" descriptions are the intellectual property of Playcycle and may not be used without permission.